Also, it was the one and only time I've ever emailed the Zappas. In other words, I'm not a repeat or "regular PITA". While I didn't expect resolution, I did expect at least some professionalism or respect as a fan/customer.
So as it turned out, I got a response from Gail herself. I think this shows how much she really cares about the fans:
I am perfectly willing to take responsibility for projects which we produce and over which we have control. That is not the case with the Zappa Plays Zappa DVD. It was shot and produced by a company (at great risk in terms of expense to themselves because they too are huge fans of FZ and felt compelled to take this on) in Canada. As yet they have no distribution deal so we are lucky to be able to get
it at all. Needless to say, Dweezil also worked very hard on this project and is very disappointed that it did not make tour dates as anticipated. We are very happy to be able to offer it now - and as usual, no matter what we do we receive the indiscriminate evidence that there are people who prefer misery unchecked and just want to vent and castigate us beyond reason, unfairly. Enjoy.
Music is the Best!
Was that last part really necessary? As I said, this was the only time I've ever written!
If this was just some everyday merchant, I'd bet that no one would give another dime to these people.
And yes, I guess what pisses me off the most is the fact that I will continue to buy their output because of my love for FZ's music, and that I have to help put food on her plate and a roof over her head in the process. And I'm sure she knows this and it's why she can get away with being the way she is.
Two years, seven months, one week smober.
38049 cigarettes not smoked, saving $9,988.47.
Life saved: 18 weeks, 6 days.